Terms of Use

Terms and Conditions of GoRevu a division of FrontPage Interactive LLC

These terms and conditions shall govern your use of our website.

By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.

You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

By accepting these Terms and Conditions, you declare that you:

• Know, understand and accept that the complete insertion of the required data in the form (“Form”) of Free Trial and its signature in electronic mode (through the appropriate button), is equivalent to contractual acceptance of this document and the Annexes;
• Know, understand and accept that the subscription to the Service will become effective only upon receipt of the notice of successful activation sent by GOREVU via e-mail (“Welcome Email”);
• Acknowledge that you have read and accept, without reservation, all the provisions and clauses set forth in this document, which are reproduced in full below;
• Read, understand and accept the economic terms and conditions contained in this document;
• Read, understood and expressly accepted, pursuant to and for the purposes of Art. 1341 of the Civil Code, the following provisions of the Terms and Conditions: “OPERATION OF THE SERVICE”; “WARRANTIES”; “UNAUTHORIZED USE”; “INTELLECTUAL PROPERTY AND COPYRIGHT” “LIMITATIONS OF LIABILITY AND SUPERVENING IMPOSSIBILITY”; “MODIFICATIONS TO THESE TERMS”; “CONFIDENTIALITY AND PRIVACY” “EXPRESS TERMINATION OF CONTRACT”; “ASSIGNMENT OF CONTRACT”; “NULLITY”; “APPLICABLE LAW AND JURISDICTION”; “PERSONAL DATA”; “GENERAL CLAUSE”.

DEFINITIONS

For the purposes of these Terms and Conditions and the Annexes, the definitions set forth in this article shall apply.

Subscription: is the period during which the Customer, upon completion of the Registration phase and payment of the monthly or annual fee, uses the Platform Services. The cost of the Subscription is closely related to the number of Activities entered by the Customer in his/her account.

Customer Account: is the main account, created directly by the Customer, through which you can manage your Subscription.

User or User Account: are the licenses of use with limited functionality of the Service activated by the Customer Account.

Attachment(s): are the documents having legal force that can be consulted on the Site including but not limited to: the privacy policy and the cookie policy.

Activity: refers to one or more of the business activities managed by the Client, connected to the Client Account.

Carousel: is the mode with horizontal interface of using the Widget feature. This feature allows the Client to display the best 15 most recent reviews.

Chat: is the support service included in the Platform, which refers to the third-party service which the Customer can communicate directly with a member of the Company’s team to receive the required support.

Customer(s): is the natural and/or legal person who, as part of his/her business activity, uses the Service offered by the Company.

GOREVU is a division of FrontPage Interactive LLC, a Limited Liability Company organized and existing under the laws of the State of Illinois with its main office located at 823 E. Orchard, Mundelein, IL 60060 USA, e-mail info at frontpageinteractive dot com.

Feed: is the mode with vertical interface of using the Widget feature. This feature allows the Client to expose the best 15 most recent reviews.

Features: are the features of the Platform that the Customer can access by browsing the Site.

Integrations: is the feature present in the Platform that allows the Client to import within it the Public Reviews on third-party sites such as Facebook, Google, TripAdvisor, etc.

Interested parties: are the Client’s customers and/or users invited to review the Activity. They must be informed in advance by the Client about the purpose of the processing of personal data and the use of the Service offered by GOREVU .

Free Trial Plan: is the free trial plan offered by GOREVU that will start from the receipt of the Welcome Email.

Public Review(s): are the reviews published on third-party sites and integrated into the Platform.

Private Reviews: are the reviews that the Customer receives in the Platform and decides to keep confidential.

Registration: is the stage of subscribing to the Subscription, as described in the “Features of the Service” section of this document.

Sectors: are the areas of Activities.

Service: is the innovative system developed by GOREVU , which allows Customers to integrate, manage, monitor and share Public Reviews, as well as send requests for reviews to Interested Parties.

Site: is the domain www.gorevu.com owned by FrontPage Interactive LLC.

Software and/or Platform: is the platform conceived, designed, built and brought to market by GOREVU, which responds to the domain “app.gorevu.com”.

Terms and Conditions: is this document that governs the general terms and conditions between GOREVU, its Customers and any User Accounts connected to it.

Widget: is a computer function that allows, through a link provided by the Platform, the inclusion of the best and most recent reviews on the site of one’s Activity.

SUBJECT

These Terms and Conditions and the Annexes on the Site, govern the contractual relationship between GOREVU and FrontPage Interactive LLC, the owner and proprietor of the Platform, and Clients.

Acceptance of the Terms and Conditions and the Annexes by the Customer is a prerequisite for initiation of the Free Trial Plan and activation of the Subscription.

The Customer declares that they have carefully read these Terms and Conditions and the Annexes before submitting the Form and starting to use the Service.

The Customer, without having to physically sign any paper form, may sign these Terms and Conditions and the Annexes, in the sense of full acceptance of them, after completing the entry of the required data in the Form and finally selecting the appropriate button.

The selection of the aforesaid button shall be understood as a subscription to all effects of the Terms and Conditions and the Annexes, as well as the regulations contained therein. It is understood that the validity of acceptance of this document will also extend to the Registration phase.

Through the completion of the Form, the Customer also accepts the sending by GOREVU of information via e-mail and/or SMS to facilitate the use of the Service. NOTE: You may opt-out at any time.

OPERATION OF THE SERVICE DESCRIPTION

GOREVU operates in the IT sector by offering Customers the Service, which allows the Customer Account to enter Activities in their own Sector and to take advantage of the Functionalities described later.

The Customer Account through the Integrations will be able to manage and aggregate Public Reviews. The best Public Reviews will be able to be placed within the corresponding Activity’s website via Widgets.

In addition, the Client Account will be able, by entering the data of the Interested Parties, to send them e-mails, SMS and/or Whatsapp messages, to request them to review the Activity they have used, thanks to the “Send Link” feature.

The Customer Account can, in addition, decide to automatically send the Interested Parties the request to issue a review, through the section called “Automate”.

FUNCTIONALITY

Feedback Manager is the section that allows the Client Account to monitor and analyze the flow of Public Reviews received.

• My Activity: in this section the Client can add, remove, update and/or manage Activities (divided by Sectors) and Integrations.
• Send Links: through this Functionality, the Client sends requests to Interested Parties to release reviews through e-mail, SMS and/or Whatsapp messages via a link automatically generated by the Platform (the “Link”). Interested Parties who click on the “Positive Experience” button will be able to decide on which third-party site (Facebook, Google, TripAdvisor, etc.) to release their review. If, on the other hand, Interested Parties click on the “Negative Experience” button they will be directed to fill out a form, the answers to which will be imported into the Negative Reviews section. The maximum number of emails you can send per month is 100, SMS limit is 20 and message limit through Whatsapp is 100 per month for the free trial plan. The limits change for the paid plan to 1000 emails, 100 sms and unlimited Whatsapp messages.
• Edit template: thanks to this Functionality the Customer Account can edit the text to be included in the email, SMS and/or Whatsapp message sent via the Send Requests Functionality. In addition, the Customer Account can customize the templates of posts to be shared on social channels via the “Post for Social” Feature.
• Site Widget: through this section, the Client Account can use the Link to post the latest and most favorable public Reviews on the site of the corresponding Activity through the Carousel, Feed, Pop-up, Badge and Video modes.
• Sharing on Social: is the Functionality of the Platform that allows the link to the Client Account’s social profiles in order to share Public Reviews on social platforms (Facebook and Instagram).
• Analytics: functionality to monitor growth and distribution of reviews.

ACCESS TO THE SERVICE

The Customer who intends to access the Service holds two different options he/she can take advantage of, namely:

1. Book a Demo and subsequently start the Free Trial Plan, or;
2. Start the Free Plan directly.

Demo

The potential Client can book a 30-minute video conference with a member of the Company’s Team to receive a free demonstration of the Service and respective Features. The booking is made through the www.gorevu.com website. The data required from the potential Client to book the Demo are:

• first and last name;
• e-mail address;
• Company website;
• Phone number.

The Company reserves the right to send email and/or SMS (text) message reminders to the Customer with the date and time of the scheduled Demo.

Trial Period

The potential Customer, by entering the data requested by the Company and clicking on “Start Free Trial”, gets the opportunity (after receiving the Welcome E-mail) to try free of charge the Services offered by GOREVU  for 7(seven) days. At the end of this period, the Customer, if he/she wishes to continue using the Services, will be automatically billed for the chosen subscription service.

It is specified that during this period of time, the Company reserves the right to send e-mail and/or SMS communications regarding the above described Features.

The data required from the Customer to start the Trial Period are:

• E-mail and new password (the “Credentials”);
• Telephone number;
• First and last name;
• Company name;
• Address;
• Company logo (optional).

After completing the data entry to start the Trial Period, the Customer may make the Integrations.

REGISTRATION, VERIFICATION, CANCELLATION

Registration and Verification

The Registration procedure begins only after the end of the Trial Period, and ends after entering the payment method via “Enter Payment Details” and filling out the Registration form (the “Form”). After completing the Registration procedure, the Customer will receive an e-mail confirmation of successful Registration (the “Confirmation Notice”) and the Subscription will be activated. The Customer will be able to access his profile, by entering appropriate credentials chosen by him, and will be able to continue using the Services throughout the Subscription period.

The following data should be entered within the Form:

• E-mail and new password (the “Credentials”);
• Telephone number;
• First and last name;
• Company name;
• Address;
• Company logo (optional).

The Client is obliged to promptly inform the Company of any changes in the data entered within the Form. It is specified that such data will be stored in the Customer’s personal profile and will be processed in accordance with the GOREVU privacy policy, which can be found in the “Privacy Policy” section of the Site.

Should the Customer have concerns about irregularities regarding the handling of his/her personal data communicated during Registration, or simply wish to request its deletion, he/she may contact the Company at the following e-mail address info at frontpageinteractive dot com indicating “REQUEST FOR DELETION OF PERSONAL DATA” as the subject.

Cancellation

The Customer has the option to cancel the Subscription at any time by clicking on the appropriate button called “cancel subscription”. In this case, the Company reserves the right to ask the Customer certain questions regarding the reasons for cancelling the Subscription. It is understood that failure to answer such questions does not hinder the Customer’s cancellation. Following the request for termination, the Company will send a confirmation e-mail.

Please note that no refunds are provided for the remaining term of the current subscription billing cycle.

RULES OF CONDUCT AND COMMITMENTS OF THE PARTIES

From the receipt of the Welcome Email the Customer is obliged to:

• Use the Platform in accordance with the conditions defined in this document and to apply all necessary security measures in order to avoid the disclosure of data to unauthorized third parties;
• Not to reproduce, extract, reconstruct, reuse any element of the Platform, in any way, in any form and in any medium;
• Use the Software and the Services in compliance with applicable legislation, with particular regard to Legislative Decree No. 206 of 2005 so-called “Consumer Code,” especially in relation to the prohibition of deceptive, unfair or aggressive commercial practices, and the privacy provisions set forth in Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data, as well as the legislation on intellectual property, image rights and e-commerce.
• Both the Company and the Client, each to the extent of its competence, undertake to:
• Adopt any security measures required by law, which are appropriate to ensure the protection and security, physical and logical, of their documents, data and/or information and in general of their computer system;
• Operate in accordance with the legal provisions on the protection of safety in the workplace (Legislative Decree 81/08 and subsequent amendments and additions), protection of personal data (Legislative Decree 196/03 and subsequent amendments and additions, as well as EU Regulation 2016/679 – hereinafter “GDPR”), civil and criminal protection of programs, data, computer systems, electronic communications and databases and to supervise the work of its appointees;
• Perform any and all disclosures to the relevant tax and administrative authorities that may be required in consideration of the digital preservation of the documents indicated related or connected to the Services and this document.

The Service and all rights thereto are and shall remain the property of the Company, which, by entering into these Terms and Conditions, does not intend to transfer any rights in the Services to the Customer.

The Customer agrees to comply with, perform in good faith and with the diligence of a good family man, the commitments made and arising from the use of the Services.

CORRESPECTIVE

The Customer, in exchange for the preparation, management and provision of the Services, agrees to pay the Company a monthly or annual fee for each Activity related to the Customer Account (the “Fee”).

The Company may use coupons, discount coupons and/or functional promotions review and/or differentiate the quantification of the Fee.

It is specified that the invoicing of the Consideration will be carried out by the Company within 12 (twelve) days from the activation of the Subscription, which also verifies the correctness of the data entered by the Customer (the “Verification”) and if an error is found, it will be communicated to the Customer for appropriate correction.

Payment terms, delays and termination

The Customer is required to pay the Fee on a monthly or annual basis, through the payment method entered during Registration.

The Customer will be granted the option to withdraw from the Service and terminate the Subscription by activating the termination process, as explained above.

DURATION OF THE CONTRACT

The contract has a monthly or annual duration and is automatically renewed for the respectively agreed duration (1 month or 1 year), unless the Customer decides to proceed with the termination process described above. The Customer’s right to terminate the contract for just cause remains unaffected.

SERVICE MANAGEMENT

The Company will render its Services with organization of means and management at its own risk, in a workmanlike manner, in accordance with the quality standards and technical characteristics suggested by normal business practice with respect to activities such as the subject of the service itself. The Company undertakes to carry out all activities necessary, expedient, useful or functional, according to the principles of fairness and good contractual faith, for the preparation, organization and management of the Services in favor of the Client.

Auxiliaries

For the performance of any activities necessary, expedient, useful or functional for the preparation, management and delivery and rendering of the Services, the Company and the Customer may use their own trusted associates, employees or collaborators. In this regard, the parties will each be responsible for the work of their own auxiliaries. All economic and legal relations will be directly, and exclusively, between each party and its auxiliaries.

WARRANTIES

Customers’ warranty rights are governed by applicable regulations, including those relating to licensing of the Software, term and revocable, and provision of services related to their operation.

SOFTWARE SECURITY AND WARRANTY

GOREVU, in order to ensure the proper functioning of the Service and, in particular, the security of the data loaded and stored on its Software, uses anti-intrusion software and protocols.

Should the Customer encounter problems related to the operation of the Software, he/she may request support via e-mail to info at gorevu dot com containing the details to qualify the problem.

GOREVU reserves the right to proceed to the resolution of the problem presented by the Customer, directly or through third parties designated for this purpose.

For the duration of the contractual relationship, GOREVU endeavors to provide the Customer with the necessary assistance on the Software.

It is understood that GOREVU shall not be held liable for any damage caused directly or indirectly to the Customers if such damage is a consequence of intent or gross negligence on the part of the Customer.

WARRANTY LIMITATIONS

It is understood that the warranty, except in cases of willful misconduct on the part of GOREVU, does not specifically cover any replacements for damages and/or malfunctions due to or resulting directly or indirectly from:

• Fortuitous events or force majeure (such as, but not limited to: floods, structural collapse, natural or biological events, etc.);
• Misuse of the Software (such as, but not limited to: tampering with the same or use for purposes other than the enjoyment of the Services);
• Willful misconduct, negligence, inexperience, recklessness on the part of the Customer;
• Temporary interruption of the operation of the Software due to maintenance periodic and necessary maintenance.

The Customer, for itself and its assigns, releases GOREVU from any liability for “consequential damages” or “lost profits,” such as loss or loss of income, resulting from the unavailability or downtime for the time necessary to repair, maintain and/or upgrade the Software.

USE NOT PERMITTED

Customers are not permitted to:

• Reverse engineer, disassemble and/or modify the Software, create derivative works on the code of the Software or any portion thereof;
• Circumvent computer systems used by GOREVU and/or its licensors to protect the content of the Software and Customer documents;
• Copy, store, modify, change, or alter in any way the contents of the Software;
• Use any robot, spider, site search/retrieval application, or any other automated device, process, or means to access or retrieve technical specifications on the Software;
• Resell, rent, license or sublicense the Services, without prior consent from the Company;
• Disseminate or publish illegal, obscene, illegitimate, defamatory or inappropriate content and/or otherwise place it alongside the GOREVU brand;
• Publish, advertise or offer other services having the same or similar specifications as those provided by GOREVU;
• Provide false or defamatory information about GOREVU and its Services to third parties;
• Use the Services offered by GOREVU in any other improper manner that violates these Terms and Conditions and the content of additional documents on the Site;
• Respond to Public and/or Private Reviews with content that is inappropriate, defamatory, illegal, obscene, illegitimate, and/or offensive content
• Using language that is defamatory, misleading, and/or may induce violence when editing the review release request in the appropriate section “Edit Template”;
• Violate any applicable laws in the above matters.

If the Customer’s actions violate, in form and/or substance, the above requirements, or, while complying with them, create economic, reputational or legal risks for GOREVU, GOREVU reserves the right to immediately discontinue the provision of Services with respect to the Customer. In such a case, GOREVU will send the Customer an e-mail notification with information on the reasons and modalities for discontinuing the Services.

INTELLECTUAL PROPERTY AND COPYRIGHT

The Customer acknowledges that the Company is the sole owner of the intellectual property rights related to the Software (including trademark rights, copyrights in the Company’s texts and graphical interfaces and in general all materials and processes used in the conduct of the Company’s business) and that these rights are protected by the laws applicable in this regard (including laws protecting industrial property, copyright and competition).

It is therefore understood that any use not in accordance with this agreement, or any use after the expiration, termination, or otherwise termination of the contractual relationship, will constitute a violation of the Company’s rights.

All trademarks, whether figurative or nominative, and all other signs, trade names, service marks, word marks, trade names, illustrations, images, logos, which may be registered in the name of GOREVU and pertaining to the Services or the Software, are and remain the exclusive property of the Company or its licensors, in accordance with applicable national and international intellectual property laws.

LIMITATIONS OF LIABILITY AND SUPERVENING IMPOSSIBILITY

GOREVU, within the limits of the regulations in force, is not liable for damages of a contractual and extra-contractual nature caused to the Customer or to third parties, exclusively when these constitute an immediate and direct consequence of malice or gross negligence. The Customer expressly exempts and releases GOREVU from any liability, to the extent permitted by applicable law, in relation to any damages or claims, its own and/or of third parties, of any kind and nature, including direct or indirect incidental damages, on persons or property, damages resulting from lost profits, reputational damages, loss of data, replacement costs, resulting from the Customer’s failure to comply with or violation of these Terms and Conditions.

Should the Company be unable to provide the use of the Services due to a supervening impossibility, it will immediately notify the Customers in writing specifying whether it is a total or partial impossibility.

MODIFICATIONS TO THESE TERMS

GOREVU reserves the right to amend the provisions, of this document and the Annexes, at any time and for such reasons as it sees fit.

Any changes will be communicated to the Customer by e-mail and/or by posting on the Site. Amendments shall be effective as of the first day of the first month following the month in which the Company shall have pre-announced them to the Customer in writing, unless legal regulations or administrative measures impose or result in an earlier or later effective date.

In case of disagreement, the Customer may withdraw without charge from this document and the Service, by notice by e-mail which must be received by the Company no later than fifteen calendar days from the date of receipt of the notice of change in the conditions.

In such case, the withdrawal will become effective at midnight of the day proceeding the day on which the changes would otherwise have been effective.

In the event of withdrawal, the Company will invoice the Customer only for the Services offered to the Customer up to the last date of the subscription billing cycle.

The Customer, who decides to continue to use or have used the Service, following the modification(s), of one or more parts of the aforementioned documents, made by GOREVU, will automatically accept the new terms and conditions.

CONFIDENTIALITY AND PRIVACY

Each party undertakes to maintain – and to ensure that its auxiliaries maintain confidentiality and secrecy with regard to any aspect, news and information relating to the other party’s business of which it may become aware during the term of the contractual relationship, including but not limited to any news or information pertaining to the organization, know-how, clientele, services, products, and contractual conditions applied.

EXPRESS TERMINATION OF THE CONTRACT

GOREVU shall have the right to terminate the contractual relationship upon the occurrence of the following events qualifying as a serious breach:

(a) Use of false credentials, false documents or otherwise not traceable to the Customer, including the indication of promotional codes/conventions without being entitled to them;

(b) Failure or delay in payment of amounts due within the timeframe set forth herein;

(c) If the Customer, despite a written warning, does not stop a serious violation of these Terms and Conditions or if it does not immediately remedy the consequences already occurred in connection with such violations;

(d) In case of improper use by the Customer of the benefits arising from the allocation of particular conventions or agreements in place between GOREVU and third parties.

The termination shall take place by written notice addressed to the contact details communicated during Registration by the Customer or subsequently updated. In any case, GOREVU’s right of action for further damage remains unaffected.

ASSIGNABILITY

GOREVU reserves the right to transfer, assign, dispose of by novation or subcontract all or any of its rights or obligations under these Terms and Conditions, provided that Customer’s rights hereunder are not affected.

Customer shall not assign or transfer in any way its rights or obligations under these Terms and Conditions without the written permission of GOREVU.

COMMUNICATIONS

Any communication regarding the Services should be sent using the following contact information:

Email: info at gorevu dot com

Address: 823 E. Orchard, Mundelein, IL 60060 USA

SEVERABILITY

Should any provision of these Terms and Conditions be deemed void, voidable or, more generally, ineffective, it shall not affect the nullity, voidability or ineffectiveness of the remaining provisions contained herein, which shall continue in full force and effect.

If any term, clause or provision hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other term, clause or provision and such invalid term, clause or provision shall be deemed to be severed from the Terms and Conditions.

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions shall be governed in accordance with the laws of the State of Illinois. All disputes under these Terms and Conditions shall be resolved by litigation in the courts of the Northern District of the State of Illinois including the federal courts therein and the Parties all consent to the jurisdiction of such courts, agree to accept service of process by mail, and hereby waive any jurisdictional or venue defenses otherwise available to it.

PERSONAL DATA

As autonomous data controllers, both the Company and the Customer undertake to process the personal data of which they will become aware in the context of this contractual relationship, in full compliance with the purposes of the Service and in any case in the manner and under the conditions required by law. The Company, as the owner of the processing of Customer data, undertakes to process the personal data acquired in the context of the provision of the Services in the manner and for the purposes set out in the privacy policy which can be consulted in full at our website.

GENERAL CLAUSE

Use of the Service constitutes full acceptance of these Terms and Conditions.

By accepting these Terms and Conditions, the Customer declares that he/she has read and understood what is covered by them. He/she also declares that he/she will abide by what is prescribed regarding the limits of use.

SUPPORT – CUSTOMER CARE

If the Customer encounters any problems in the use of the Service or, wishes to exercise any of the terms and conditions related to them, he/she may send GOREVU an appropriate communication containing the details of the issue to the following addresses:

E-mail: info at gorevu dot com